gt99 Privacy Policy

01 Introduction

This privacy policy provides a detailed explanation of how gt99 processes the personal information of users of its website and platform. By registering, logging in, or using any service on gt99, you are considered to have accepted the terms of this policy.

We respect the privacy rights of users in Bangladesh and follow international standards for data protection. Reading our Terms and Conditions alongside this privacy policy will give you a clear picture of the full framework for using the platform.

If this policy needs to be changed, gt99 will publish an updated version on this page. For significant changes, registered users will be notified by email.

02 Information Collection

gt99 collects user information in various ways. The type of information collected depends on which service you are using.

2.1 Information You Provide Directly

Information you provide during registration and account management:

• Full name and date of birth (for age verification — the platform is for users aged 21+ only)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport number (for identity verification)
• bKash, Nagad, Rocket, Upay or bank account details (for financial transactions)

2.2 Information Collected Automatically

When you use the gt99 website or app, the following information is collected automatically:

• Device type, operating system and browser details
• IP address and network connection information
• Time of site access, which pages were viewed, and session duration
• Usage patterns via cookies and similar tracking technologies
• Gaming history and transaction information

2.3 Information Received from Third Parties

Some information may also be received from payment processors (such as mobile banking providers) and identity verification services, but only for the purpose of providing the relevant service.

03 Purpose of Information Use

gt99 uses the information it collects only for specific and lawful purposes. The main purposes are listed below:

3.1 Service Operation and Improvement

• Creating, verifying and managing accounts
• Processing deposit and withdrawal transactions
• Applying bonuses and promotional offers
• Managing the VIP programme and weekly cashback benefits
• Providing customer support (via live chat and email in Bengali and English)

3.2 Security and Fraud Prevention

• Ensuring the security of accounts and financial transactions
• Detecting unauthorised access and fraud
• Taking action against the creation of multiple accounts
• Complying with anti-money laundering policies

3.3 Responsible Gaming

gt99 takes responsible gaming very seriously. Analysing user gaming patterns to identify potential risks and providing support when needed is part of our responsibility. For more details, please read our Responsible Gaming Guide.

3.4 Communication and Notifications

• Sending transaction confirmation messages
• Sending security alerts and OTPs
• Notifying users of policy changes
• Communicating important account information

04 Information Sharing and Disclosure

gt99 never sells your personal information to third parties. Only relevant information may be shared in the specific circumstances listed below:

4.1 Service Provider Partners

Limited information may be shared with certain trusted partners for payment processing, identity verification and technology services. These partners may only use the information for the specific task assigned, and they are also required to follow the same privacy standards.

4.2 Legal Obligations

It may be necessary to disclose information in response to a court order or a lawful demand from a competent authority. In such cases, gt99 provides only the minimum information required within its legal obligations.

4.3 Business Transfers

In the event of a business merger or transfer, user information may pass to the relevant party. In such situations, users will be notified in advance and the same level of protection will be maintained.

05 Data Security Measures

gt99 has put in place industry-standard technical and organisational measures to protect user information.

5.1 Technical Security

• SSL encryption — all data transfers are carried out over encrypted connections
• Password hashing — no password is stored in a readable form
• Data backups — regular secure backups are maintained
• Access controls — only authorised staff can access the information they need
• Two-factor verification (OTP) — for sensitive operations

5.2 Organisational Security

• Staff training on privacy
• Following a minimum-necessity principle in data processing
• Regular security reviews and audits
• Security assessments of third-party partners

However, transferring information over the internet is not entirely without risk. gt99 is committed to ensuring the highest level of protection, but no method can be claimed to be 100% secure.

06 Cookie Policy

The gt99 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve how the site functions.

6.1 Types of Cookies

• Essential cookies: Required to maintain login status and manage sessions
• Functional cookies: Remember language preferences and other settings
• Analytics cookies: Analyse site usage to help with improvements

6.2 Cookie Controls

You can manage cookies from your browser settings. However, disabling essential cookies may cause some parts of the site to not work properly.

07 Data Retention Period

gt99 retains user information only for as long as necessary. Retention periods are determined based on the type of information:

• Account information — for as long as the account is active and for a set period after closure
• Financial transaction records — for a period required to meet legal obligations
• Communication history — according to customer support requirements
• Technical logs — short-term, for security purposes

Once the set period has ended, information is securely deleted or anonymised.

08 User Rights

As a gt99 user, you have the following rights over your own information:

8.1 Right to Access

You can find out at any time what information gt99 holds about you and how it is being used.

8.2 Right to Correction

If your account contains incorrect or outdated information, you can request a correction. Some information can be changed directly from account settings; for others, please contact the support team.

8.3 Right to Deletion Request

In certain circumstances you may request that your information be deleted. However, where there are legal obligations or active disputes, it may not be possible to delete all information immediately.

8.4 Opting Out of Marketing Messages

If you no longer wish to receive promotional emails or notifications, you can unsubscribe from account settings or through the support team. However, transaction-related and security notifications will always be sent.

To exercise these rights, contact our support team 24/7 via live chat or email.

09 Protection of Minors

All services on gt99 are for persons aged 21 or over only. There is no way for minors to create an account on this platform.

Age verification is in place at the time of registration. If it is established that a person created an account while under the age of 21, that account will be closed immediately and any information collected will be securely deleted.

If anyone is aware of a possible registration by a minor, please notify our support team.

10 Contact

If you have any questions, comments or requests to exercise your rights regarding this privacy policy, please contact us through the following:

• Live Chat: 24/7 direct support (Bengali and English)
• Email: [email protected]

Our support team generally responds quickly to all privacy-related requests. Answers to common questions may also be found in our Frequently Asked Questions section.

We understand how important the trust and confidence of gt99 users is. To learn more about this platform, visit our About Us page.